Refund policy

Returns

Online orders will be accepted for a refund minus $9.95 to cover return shipping. Expedited shipping costs are non-refundable.

The item must be returned within 30 days of receiving it, unused, unsized, and in brand new condition. It must also be in the original packaging with all protective materials in place and tags and stickers attached to them. Gift cards are exempt from being returned.

To complete your return, you must request a RA number at [email protected]. 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 business days. 

Disclaimer

Please note that Roberto does not assume any responsibility for return packages that are lost, stolen, or mishandled.